1. Introduction

Bitlink Company Ltd. ("Bitlink", "we", "our", or "us") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the Kenya Data Protection Act, 2019 (No. 24 of 2019).

By using our website at www.bitlink.ke or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name when you submit a contact form or enquiry.
• Communication records — emails, phone call notes, and support ticket records when you communicate with us.
• Usage data — browser type, IP address, pages visited, and time spent on our website, collected automatically via standard web server logs.
• Business information — details about your organisation provided in the course of a service engagement (e.g. network configurations, software inventory).

We do not collect sensitive personal data (as defined in the Act) unless strictly necessary and with your explicit consent.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Send you relevant updates about your service agreements.
• Send our newsletter, if you have opted in.
• Improve our website and services based on usage patterns.
• Comply with our legal and regulatory obligations under Kenyan law.

We will not use your information for any purpose incompatible with the reason it was originally collected without first obtaining your consent.

4. Data Storage & Security

Your information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

We retain personal data only for as long as is necessary for the purposes it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months unless required for an ongoing engagement.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Service providers — trusted third-party vendors who assist us in operating our website or delivering services (e.g. email delivery via Postmark), bound by confidentiality agreements.
• Legal authorities — where required by law, court order, or to protect the rights, property, or safety of Bitlink or others.

6. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

• Be informed about how your personal data is used.
• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing of your data.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience. You can configure your browser to refuse cookies, though this may affect certain functionality. We do not use cookies for advertising or tracking purposes.

8. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Bitlink Company Ltd.
ACK Garden House, 2nd Floor, 1st Ngong Avenue
Upperhill, Nairobi, Kenya
info@bitlink.ke
+254 20 2727904